Thread: Box set
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Old 08-13-2014, 05:50 PM   #3
Sam Beckett Fan
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Lissa K, you're letter is wonderful and I thank you for providing the contact link.
I've just sent my own and urge all here at Al's to do the same as the more fans they see behind this cause the more likely they are to listen.
The Quantum Leap fanbase has made a huge difference before back when it faced a cancelation threat after the finale of the first season. It's I believe in the extras of the first season box set. Supposedly fan protests were a large part of why it was renewed for a second season and thrived for three more after.
Since I was only three years old then this is my first chance to contribute and I'm honored to do so.

Here is my letter:
Quote:
Today it has come to my attention that the Quantum Leap series will be re-released in a full series box set in November.
Upon reading this I was overjoyed as two discs in my original sets are in need of replacing due to loss and damage.
It however greatly disappointed me to realize that we are expected to pay over $100 for the exact same low quality product containing alterations/reduction of soundtrack and content that we already own. Like Sam Beckett I'd like to ask you to 'leap' yourselves into a fan/costumer, does this sound like something you would buy? The answer is hopefully 'No'.

We idealize a Blu-ray release with all of the original content and the original soundtrack restored. Perhaps even a few added behind the scenes features. Such quality upgrades are needed to make it worth our money and trust me we are more than willing to pay extra for it. That's how dedicated the Quantum Leap fanbase is.

Please take this under consideration. You'd have a lot of appreciative fans if you did this. The month of release, November is the month of my birthday and this would be an amazing gift. You'd make one very happy birthday gal to put a little extra effort into spreading this amazing series.

~Sydnee
Sh**! Chrome didn't bother to red underline two spelling errors I've just corrected here in the box at the Universal web page. Hopefully they won't notice. XP

****

UPDATE 9:16PM PST Aug 13, 2014

They responded to my letter but clearly show no attention paid to my comments about the new box set. All they did was ask for my address to replace my lost/damaged discs for me. What the...? O_o It appears that they may have mistaken me for referring to recently purchased box sets. Mine are not.
Ugh, Universal!

"We value your satisfaction with our products..."

Yeah right! I'm almost wondering if the offer is meant to shut me up from asking about a new release with the original soundtrack. Opinions? Should I take them up on it?

Here is the response exactly:

Quote:
Thank you for contacting us.

Please let us know your mailing address and daytime telephone number, and we will send you replacements for the damaged discs. Also, please include:

1. SELECTION # (FOUND AT BASE OF PACKAGE SPINE:
2. DAMAGED OR DEFECTIVE DISC:

We value your satisfaction with our products and hope that you will enjoy this and future Universal releases.

Sincerely,

Consumer Relations
UNIVERSAL STUDIOS HOME ENTERTAINMENT
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Last edited by Sam Beckett Fan; 08-14-2014 at 12:34 AM.
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