Due to a major problem at the data center where Al's Place is hosted, we were off the air Saturday night and all day Sunday.
http://service-update.theplanet.com/
You can read the full story here:On Saturday, May 31st at 4:55pm CDT in our H1 data center, electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room. As a result, the underground cabling that powers the first floor of H1 was destroyed. Thankfully, no one was injured. In addition, no customer servers were damaged or lost.
We have just been allowed into the building to physically inspect the damage. Early indications are that the short was in a high-volume wire conduit. We were not allowed to activate our backup generator plan based on instructions from the fire department.
We have found a way to get power to Phase 2 (upstairs, second floor) of the data center and to restore network connectivity. We will be powering up the air conditioning system and other necessary equipment within the next few hours. Once these systems are tested, we will begin bringing the 6,000 servers online. It will take four to five hours to get them all running.
We have brought in additional support from Dallas to have more hands and eyes on site to help with any servers that may experience problems. The call center has also brought in double staff to handle the increase in tickets we're expecting. Hopefully by sunrise tomorrow Phase 2 will be well on its way to full production.
http://service-update.theplanet.com/